| Performance-oriented
learning services professional with over eight years diverse experience
in the development of formal and informal blended e-Learning solutions
with exposure to the entire software development cycle. Experienced in
offshore management and performance-oriented services including analysis,
design, development, implementation, and evaluation of IT and soft skill
training products.
PROFESSIONAL EXPERIENCE
Countrywide Financial Corporation (CFC)
Vice President
of Training, Enterprise Learning Services
June 2005 - Current (consultant June-August, employee August-current)
Financial Holding Company
My impact is putting strategies, processes, programs,
technologies and tools in place that enabled CFC's IT Education &
Learning Services to become a true learning organization. Responsible
for vendor development & content providers, contractual negotiations
(up to 270K), and managing offshore teams in India of more than 20 people
consisting of project managers, instructional designers, graphic artists,
and engineers.
• Promoted November 2006 during a company-wide reorganization to
build a "content factory" at the enterprise/HR level, including
reporting on existing projects; demand planning; directly managing 5 designers/developers;
indirectly managing 3 project/client managers; and, creating, maintaining,
deploying, and training on medium, large, and rapid development processes.
Key disciplines include: IT Security Governance, Leadership, Mortgage
Banking, Financial Services, and Business Management
• Take projects from original concept through final implementation,
including providing oversight and/or interfacing closely with Enterprise
Client Management to develop project scope and Charter documents linked
to business and performance objectives
• Responsible for deliverables via project planning, resource planning,
budgeting, managing, and reporting status on large certification projects,
including identifying project risks and creating mitigation plans. Certification
topics includes: IT Security / Compliance, Data Management, Quality Management
• 2006/7 accomplishments include: deploying prescriptive learning
and repurposing existing content resulting in over $1M in value savings;
creating and deploying a scalable and repeatable process for custom development
• R&D of performance technologies (performance support, eCommunities,
collaboration, podcasting, e-Mentoring)
• Gather and interpret learning metrics / ROI / ROE and conduct
project based milestone reviews
• Coordinate with support teams (marketing, delivery, logistics,
client management) and mentor team members
EF & International House Adult
Business English Instructor & Instructional Design
Mar 2001 - Oct 2001, July 2004 - June 2005 International
Foreign Language Corporations
My curriculum was geared for practical use versus theoretical use and
incorporated adult learning strategies. Integrated delivery included:
classroom, field based, and CBT / WBT / on-demand eLearning venues.
• Supported an e-learning system with regard to course content,
QA / beta testing, evaluation, and end-user assistance
• Responsible for all aspects of instructional design including
research, development, delivery, and assessment of strategic educational
materials/media and classroom curricula
• Designed instructional processes, including learning objectives,
study skills, content outlines and activities, including lectures, discussions,
role play activities, case studies, and experiential activities
• Course topics: management and supervision, coaching and developing
others, dealing with conflict, teambuilding and leadership, time management,
performance and project feedback, sales and marketing, and effective presentations.
• Ensured the accuracy and effectiveness of course content, including
bi-weekly performance and progress evaluation
S.A.M. NET, LLC Sr.
Training & Project Manager
August 2001 - July 2004 Technology
Company (Public Internet Terminals)
Delivered all training activities on a nationwide basis.
Managed a subcontracted staff of five individuals. Main areas of responsibility
included: training, operations, real time cash management, new business
development, client relations, vendor relations, budgeting and forecasting,
marketing, and fulfillment. Ancillary responsibilities: Creative print
and HTML/web design, including Internet placement and promotion.
• Established two of the nations three largest business brokerage
contracts with over 2000 business brokers.
• Provided nationwide education and training (seminars and teleconferencing)
to prospects, clients, brokers, and financial agents, including client
fulfillment. Accountability for client revenue over $1 million.
• Responsible for research, design, development and delivery of
strategic educational content and materials/media
• Ensured accuracy and effectiveness of training content via federal
and state Uniform Offering Circulars/Disclosures
• Solely streamlined and automated overall operations, and created
a workflow resulting in the development of integrated proprietary software.
Increased efficiencies over 80%.
eCompanies, LLC Manager
of People / Project Manager
May 2000 - December 2000 Technology
Companies / Internet Incubator
Managed multiple full project lifecycles simultaneously from market research
to final delivery. Collaborated closely with senior executives and staff
to develop, build, and launch new Internet startups. Performed strategic
personnel analysis, recruitment and project appraisals.
• Trained staff, internal clients, technical teams, and account
managers in the use of the new tools.
• Assessed needs, requirements, analyzed current systems, researched,
compared, and managed third party vendors, wrote RFP's and specifications,
coordinated timelines, and fulfillment.
• Researched, designed, coordinated, executed and presented executive
summits/training seminars for internal and external clients, including
writing course content
• Developed, managed, improved and implemented all back office systems,
including knowledge sharing tools via an Intranet, HRMS, and pre/post
recruiting solutions integration in real-time. Increased efficiencies
over 80%.
• Wrote policies and procedures that represented the company's core
values and ensured structure
One, Inc. (fka. M1 Software) Sr.
Recruitment Specialist / Human Resources Manager
August 1999 - May 2000 eCommerce
/ Mission Critical Software Solutions Consulting
Part of the senior executive team hired to spearhead change management
and the expansion and building of the entire recruiting process and human
resources department from scratch. Bottom-line responsibilities included
market analysis, compensation research and planning, resource planning,
development of procedures, procurement of contracts and offers, database
development, and developing and implementing training and development
activities.
• Developed and conducted job analysis, needs analysis and KSA's
(knowledge skills assessments) to identify project / company requirements
and technical competencies for specific projects. This effort led to the
rollout of formal training & mentoring programs, job ranking and formalized
careerpathing & performance reviews.
• Performed strategic senior level IT recruiting for 3 regional
offices while supervising one Recruiter
• Analyzed, developed and delivered skills and ability competency
testing program and project simulations. This resulted in a 100% accurate
selection and increased the company's availability of critical skills
for significant growth, and ultimately a company sale/merger.
• Prior to company merger, developed and maintained all HR activities
including benefits due diligence (e.g. health, dental, life, Section 125,
vision, and 401K), reviews, training, references, orientations, media
research and design, labor law, employee relations, H1B visas, event planning,
and development of HRIS and applicant tracking database.
Robert Charles Lesser & Co. Human
Resources Manager & Project Management
March 1998 - June 1999 National
Real Estate Advisory Consulting
Hired to troubleshoot, reorganize and streamline overall HR and recruiting
strategies. Main areas of responsibility included: candidate profiling
and recruiting, training and development, performance reviews, corporate
imaging, retention practices, policies, benefits, employee relations,
and quality assurance.
• Forecasted consultant billable time and resources across multiple
projects totaling revenues over $1M.
• Responsible for all aspects of research, design, development,
content, and delivery for the first true "Apprentice" program
utilizing key executives, project simulations, and quantitative scoring
evaluation
• Documented media and PR in Wall Street Journal Interactive, Company
Newsletter, Workforce Magazine, Recruiting Trends and Inc. Magazine.
• Analyzed senior consultant skills assessments resulting in the
creation and implementation of in-house training seminars, a mentorship
program, careerpathing, and 360-degree quarterly performance reviews
• Developed and maintained databases to track prospectives, employees,
and client feedback surveys
• Coordinated and delivered quarterly events and an annual retreat,
including managing a third party vendors.
FS Integrators, Inc. Human
Resources Manager
March 1997 - March 1998 Software
Consulting
Hired "off the street" with the help of Mark & Brian national
radio to be a part of the senior management team reporting directly to
the President. Developed and implemented all aspects of HR from scratch.
Directly supervised one administrative assistant. Analyzed job requirements
and salary trends to hire hard to find IT candidates. Maintained departmental
budgeting, performed general accounting, administered payroll and benefits,
and designed policies.
EDUCATION
• Certificate, Leadership Bootcamp, May 2006, Academy of Leadership
• Professional Development, Managing Cultural
Divides, October 2006, Online course from SkillSoft
• Masters Degree in Clinical Psychology,
July 1996, Pepperdine University, Malibu/Culver City, CA
• Bachelor of Arts in Psychology,
Certificate in Social Work, December 1993, CSU, San Bernardino, CA
• Certificate in English Language
Teaching to Adults, March 2001, Cambridge University / RSA
ADDITIONAL INFORMATION
• Organized and taught stress management seminars; taught yoga, rock
climbing and outdoor team skills
• 2nd degree black belt in martial arts; martial
arts instruction for 4 years, ages ranging from 5-60
• Member of National Ski Patrol for 4 years;
taught ropes courses; past Emergency Medical Technician certification
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